What iPad version do you have (hardware) and what iPadOS are you running.
Not saying there is a problem with iPads but Runar has an issue with his iPad also, while his mount is operational under windows.
I know the iPad Explorestars runs fine at os 14.7 on my three year old iPad.
Wes, Southport NC
EXos2-GT PMC-8, iExos 100
ES ED 127, 10" LX200GPS+wedge, Astro-Tech 8" Newt, ETX-90, 60mm no-name guide scope ~ 260mm FL
Polemaster, Orion ST-80 and SAG, ZWO 290MM, D5300 astro modified
Nina, Bootcamped Mac Mini control computer, RDP to iMAC
110 amp hour lead acid deep discharge battery for field power
Electrical Engineer, Retired