locked Re: IEXOS-100 PMC-EIGHT - Wifi Connection Issue #iEXOS-100 #TECHNICAL

Jerry Hubbell - Explore Scientific VP Engineering

On Mon, Jul 8, 2019 at 10:33 AM, Marc West wrote:
All I get is jarring and ticking sounds.

If you had said that you were having mechanical issues (you probably did at some point and I missed it) then I would have directed you to send it back to us for adjustment/replacement as required. You should not have to struggle with a malfunctioning mount. It's pretty obvious if it is a mechanical issue that it would need adjusting. Please contact Explore Scientific Customer Support at +1 (866) 252-3811 ext 2 to return you mount for adjustment if that is what you think the problem is
Jerry Hubbell
Vice President of Engineering

Explore Scientific, LLC.
jrh at explorescientific.com

1010 S. 48th Street
Springdale, AR 72762

Author: Scientific Astrophotography: How Amateurs Can Generate and Use Professional Imaging Data
             Remote Observatories for Amateur Astronomers: Using High-Powered Telescopes From Home

Mark Slade Remote Observatory (MSRO) IAU MPC W54 Equipment
Wilderness, VA
: ES PMC-Eight G11 + Telescope Drive Master (TDM)
Scopes: ES 165 FPL-53 ED APO CF, ES 102 FCD100 ED APO CF
Cameras:  QHY174M-GPS + FW, QHY163C
Misc: 3-inch 0.7x Focal Reducer Field Flattener, Filters: Luminance,
Red, V-band Photometric, Diffuser, 200 lpmm Spectral Grating

Software: MaxIm DL 6, Cartes du Ciel, Astrometrica, AstroImageJ, AutoStakkert!

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