locked Re: IEXOS-100 PMC-EIGHT - Wifi Connection Issue #iEXOS-100 #TECHNICAL


Jerry Hubbell - Explore Scientific VP Engineering
 

On Mon, Jul 8, 2019 at 10:33 AM, Marc West wrote:
All I get is jarring and ticking sounds.
Marc,

If you had said that you were having mechanical issues (you probably did at some point and I missed it) then I would have directed you to send it back to us for adjustment/replacement as required. You should not have to struggle with a malfunctioning mount. It's pretty obvious if it is a mechanical issue that it would need adjusting. Please contact Explore Scientific Customer Support at +1 (866) 252-3811 ext 2 to return you mount for adjustment if that is what you think the problem is
 
--
Jerry Hubbell
Vice President of Engineering

Explore Scientific, LLC.
jrh at explorescientific.com

www.explorescientificusa.com
1010 S. 48th Street
Springdale, AR 72762
1-866-252-3811

Author: Scientific Astrophotography: How Amateurs Can Generate and Use Professional Imaging Data
             Remote Observatories for Amateur Astronomers: Using High-Powered Telescopes From Home


Mark Slade Remote Observatory (MSRO) IAU MPC W54 Equipment
Wilderness, VA
Mounts
: ES PMC-Eight G11 + Telescope Drive Master (TDM)
Scopes: ES 165 FPL-53 ED APO CF, ES 102 FCD100 ED APO CF
Cameras:  QHY174M-GPS + FW, QHY163C
Misc: 3-inch 0.7x Focal Reducer Field Flattener, Filters: Luminance,
Red, V-band Photometric, Diffuser, 200 lpmm Spectral Grating

Software: MaxIm DL 6, Cartes du Ciel, Astrometrica, AstroImageJ, AutoStakkert!

Join MAIN@ESPMC-Eight.groups.io to automatically receive all group messages.