locked Re: IEXOS-100 PMC-EIGHT - Wifi Connection Issue #iEXOS-100 #TECHNICAL


Jerry Hubbell - Explore Scientific VP Engineering
 

On Mon, Jul 8, 2019 at 10:38 AM, Marc West wrote:
These are things people look at, I believe there is a lot of vapour and I am kit falling for it, I have invested a lot in the product and it doesn’t provide what if makes out.
 
You can’t espouse that the product does what it does and then say well you have to read this is contatx stellarium.
 
Either it officially works or not!! 
 
This will be case when I take it to Amex and OPT let’s see what they say!!! I won’t stop here!!!
I really don't appreciate your threats to go back to Amex and OPT to get a full refund without you demonstrating an ounce of due diligence to get your system working.

I don't really know what you would have us do that is fundamentally different than what we have provided. I am at a loss on how to respond further and I suggest you call our customer service at +1 (866) 252-3811 ext 2 to further this conversation. I am temporarily suspending approving your posts until I hear that you have made any progress in getting your mount problems corrected.
 
--
Jerry Hubbell
Vice President of Engineering

Explore Scientific, LLC.
jrh at explorescientific.com

www.explorescientificusa.com
1010 S. 48th Street
Springdale, AR 72762
1-866-252-3811

Author: Scientific Astrophotography: How Amateurs Can Generate and Use Professional Imaging Data
             Remote Observatories for Amateur Astronomers: Using High-Powered Telescopes From Home


Mark Slade Remote Observatory (MSRO) IAU MPC W54 Equipment
Wilderness, VA
Mounts
: ES PMC-Eight G11 + Telescope Drive Master (TDM)
Scopes: ES 165 FPL-53 ED APO CF, ES 102 FCD100 ED APO CF
Cameras:  QHY174M-GPS + FW, QHY163C
Misc: 3-inch 0.7x Focal Reducer Field Flattener, Filters: Luminance,
Red, V-band Photometric, Diffuser, 200 lpmm Spectral Grating

Software: MaxIm DL 6, Cartes du Ciel, Astrometrica, AstroImageJ, AutoStakkert!

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