Jerry Hubbell - Explore Scientific VP Engineering
On Mon, Jul 8, 2019 at 10:38 AM, Marc West wrote:
I really don't appreciate your threats to go back to Amex and OPT to get a full refund without you demonstrating an ounce of due diligence to get your system working.
I don't really know what you would have us do that is fundamentally different than what we have provided. I am at a loss on how to respond further and I suggest you call our customer service at +1 (866) 252-3811 ext 2 to further this conversation. I am temporarily suspending approving your posts until I hear that you have made any progress in getting your mount problems corrected.
Vice President of Engineering
Explore Scientific, LLC.
jrh at explorescientific.com
1010 S. 48th Street
Springdale, AR 72762
Author: Scientific Astrophotography: How Amateurs Can Generate and Use Professional Imaging Data
Remote Observatories for Amateur Astronomers: Using High-Powered Telescopes From Home
Mark Slade Remote Observatory (MSRO) IAU MPC W54 Equipment
Mounts: ES PMC-Eight G11 + Telescope Drive Master (TDM)
Scopes: ES 165 FPL-53 ED APO CF, ES 102 FCD100 ED APO CF
Cameras: QHY174M-GPS + FW, QHY163C
Misc: 3-inch 0.7x Focal Reducer Field Flattener, Filters: Luminance,
Red, V-band Photometric, Diffuser, 200 lpmm Spectral Grating
Software: MaxIm DL 6, Cartes du Ciel, Astrometrica, AstroImageJ, AutoStakkert!