locked Re: #iexos-100-mini usb #iexos-100-mini

Kent Marts- Explore Scientific Customer Service

I have contacted Bresser and they said to contact them and make arrangements to send the mount to them for repair.


Kent Marts

Customer Service

Explore Scientific


From: MAIN@ESPMC-Eight.groups.io <MAIN@ESPMC-Eight.groups.io> On Behalf Of Jerry Hubbell - Explore Scientific VP Engineering via Groups.Io
Sent: Sunday, December 8, 2019 12:42 PM
To: MAIN@ESPMC-Eight.groups.io
Subject: Re: [ESPMC-Eight] #iexos-100-mini usb


On Sat, Dec 7, 2019 at 02:21 PM, rene schoffelke wrote:

sooo ... board is broken ... red led does not shine anymore


how expensive is a new board ?????

 I don't know how much Bresser Germany would give you for your damaged mount in exchange for a new one. We have not had to replace or repair any of the iEXOS 100 mount electronics thus far after selling several hundred mounts. I do know their policy on selling refurbished mount systems or even if they would take it for exchange.

You can contact our headquarters here in the US and talk with Kent to see if we would provide that service. Please call our customer service at +1 (866) 252-3811 or email at service@...

Jerry Hubbell
Vice President of Engineering
Explore Scientific, LLC.
jrh at explorescientific.com

1010 S. 48th Street
Springdale, AR 72762

Author: Scientific Astrophotography: How Amateurs Can Generate and Use Professional Imaging Data
             Remote Observatories for Amateur Astronomers: Using High-Powered Telescopes From Home

Mark Slade Remote Observatory (MSRO) IAU MPC W54 Equipment
Wilderness, VA
: ES PMC-Eight G11 + Telescope Drive Master (TDM)
: ES 165 FPL-53 ED APO CF, ES 102 FCD100 ED APO CF
:  QHY174M-GPS + FW, QHY163C
: 3-inch 0.7x Focal Reducer Field Flattener, Filters: Luminance,
Red, V-band Photometric, Diffuser, 200 lpmm Spectral Grating

: MaxIm DL 6, Cartes du Ciel, Astrometrica, AstroImageJ, AutoStakkert!

Kent Marts
Customer Service
Explore Scientific

Gear: Anything in the store!

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