Re: Request Information about your PMC-Eight system and support rendered


Mark Lamb
 

PMC-Eight System Customer or Prospective Customer? Owner

PMC-Eight System Owned? G11

Date PMC-Eight System Purchased: 4/28/18

PMC-Eight System Serial Number: ESOGT01B00000085

Did you register your PMC-Eight System on our website?  Not Yet

Have you talked directly to me on the phone? No; EMail

Have I connected to your computer via TeamViewer? No

Have you contacted Explore Scientific Customer Service? YES; though they were not knowledgeable enough

Describe in one sentence the issue you had when you contacted me for help: Prospective Newbie Buying Questions

I only recieved my G11/PMC-8 a week ago, and it is my 1st mount.  I had 4 straight clear nights, and the system worked the 1st 3 nights, but on the 4th the wifi disconnected several times.  This was NOT the tablet going to sleep; in one case I was scrolling through some ExploreStars GoTo targets and the tablet drops the PMC-8 wifi and changes to my houses wifi.  After the wifi drop I try to reconnect, using the Win10 Network Connection, and in 2 of the 3 times it says the PMC-8 Network is Unavailable.  The tablet is a Dell Venue11 Pro 7140 running Win10 w/ 8GB RAM, 256GB SSD, and dual Intel Core M-5Y71.

I have not yet successfully got ASCOM to run.  I have loaded the drivers.  The process seems to be convoluted and confusing.  I have used computers all my professional life (now retired) as a power user to analyze and solve problems, but I am NOT a "networking specialist".  It seems to me that the ASCOM install process (and the Yahoo group) is not oriented to typical computer users, but to those "networking specialist".

Mark Lamb

2113 Polo Creek Lane

Louisville, KY 40245

502-614-7601

Email: lamb_mark@...


From: ESPMC-Eight@... on behalf of hubbell_jerry@... [ESPMC-Eight]
Sent: Saturday, May 5, 2018 10:20 AM
To: ESPMC-Eight@...
Subject: [ESPMC-Eight] Request Information about your PMC-Eight system and support rendered
 
 

Dear Explore Scientific PMC-Eight Yahoo Group Member,


I would like to request that you send me your status in terms of PMC-Eight equipment owned and registration. If you could send me the following information for my records it will help me to keep track of those customers that I have interacted with directly and those that have not been in contact with me.  I appreciate anything you wish to provide in this regard.  I would like the following:


PMC-Eight System Customer or Prospective Customer? Owner/Prospective

PMC-Eight System Owned? G11/EXOS2/NONE

Date PMC-Eight System Purchased: Month/Year

PMC-Eight System Serial Number: XXXXX

Did you register your PMC-Eight System on our website?

Have you talked directly to me on the phone? Yes/No

Have I connected to your computer via TeamViewer? Yes/No

Have you contacted Explore Scientific Customer Service? Yes/No

Describe in one sentence the issue you had when you contacted me for help


I appreciate your time in filling this request, this will help me a lot in keeping everyone straight in my mind, and update my records for future. Please send this information to my work email: jrh@.... 

Don't respond to the Yahoo Group unless you want to make your information publicly available.


Thanks


Jerry Hubbell

Director Electrical Engineering

Explore Scientific, LLC.

Join MAIN@ESPMC-Eight.groups.io to automatically receive all group messages.