Dear reader, 

I apologize in advance for the big explanation however, I am just trying to provide every detail so someone is able to help. 

Ever since I got the iExos 100 I have not been able to use it to its full potential. At first I experienced alignment issues, then I had to deal with Explore Stars software for windows crashing every couple minutes. 

I thought the only way to fix this issue would be by having a serial wired connection. I got a mini usb to serial cable and plugged it into my laptop. I followed ESAN002_rev02.pdf (netsolhost.com) guide to switch the network from wifi to serial, however Putty would not find the IP address even though I was wirelessly connected to the mount. Then I thought that the issue might have occured because the mount does not have the most updated firmware, so I went on PMC8 Configuration manager. The mount showed as connected however, it also requires a serial connection to update, so I went under advanced clicked on serial.

This is when things got even trickier. Clearly, the mount had received the command, since I heard the motor sound change however, the configuration manager could not detect the mount. I went under connection made sure it was set to iExos100 and clicked "find". However, the mount was not found. I went back into advanced and tried switching back to wireless (udp) to no avail. Then I thought maybe it would now show up on putty, so I tried connecting with TELNET and putty was unable to communicate with the mount. BTW, the mount is wireless connected via wifi and connected via serial cable aswell throuout all fo this. Finally, I decide to check under ascom diagnostic tools and what I see there is an option to switch to serial connection. I click that. Try to connect via Ascom and nothing hapens. So, i go back to Ascom and switch it back to wireless. Again I try to connect and while I was not able to connect, the diagnostic tool did show this info: