Topics

IEXOS-100 Connection Issue


Sam Stirling <sam.stirling@...>
 

Hi everybody, I know you are probably sick of hearing about this issue as I have found a number of related posts on here but any help would be extremely appreciated. 

I recently got an IEXOS100 and tried getting it connected from the explore stars app to work via serial. After the PMC8 configuration manager didn't work I tried to use the older connection method via the application note PMC8-AN002. I followed the instructions to the letter although the package sender did not return a response and no green light was seen on my device, I pushed forwards and inputted the EXS! command into putty and it returned a command suggesting it worked. I now cannot appear to connect to the mount in any way. Any help would be much appreciated, even to just get back to being able to use explore stars. If any more information is needed please ask!

Thanks, 
Sam


Tyler Bowman - Explore Scientific Customer Service
 

what does the configuration manager say as far connection. if you have it in serial mode its only good for ASCOM.
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Tyler Bowman - Customer Service

Office   +1(866) 252-3811 Ext: 516

Fax        +1(479) 717-2898


Sam Stirling <sam.stirling@...>
 

The configuration manager says it can’t find a connection no matter how I try to connect the mount.

Thanks for your help,
Sam


On 1 Mar 2021, at 19:04, Tyler Bowman - Explore Scientific Customer Service <Tyler@...> wrote:

what does the configuration manager say as far connection. if you have it in serial mode its only good for ASCOM.
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Tyler Bowman - Customer Service

Office   +1(866) 252-3811 Ext: 516

Fax        +1(479) 717-2898


Tyler Bowman - Explore Scientific Customer Service
 

you cant even connect to the mount in wifi either under current wifi network?
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1458310636860_logo.png

 

Tyler Bowman - Customer Service

Office   +1(866) 252-3811 Ext: 516

Fax        +1(479) 717-2898


Sam Stirling <sam.stirling@...>
 

Yeah if I am connected to the WiFi, I still cannot connect. I think I messed up through going to the serial stage, but now I cannot communicate with the device through serial,

Sam


On 1 Mar 2021, at 19:53, Tyler Bowman - Explore Scientific Customer Service <Tyler@...> wrote:

you cant even connect to the mount in wifi either under current wifi network?
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<dummyfile.0.part>

 

Tyler Bowman - Customer Service

Office   +1(866) 252-3811 Ext: 516

Fax        +1(479) 717-2898


Tyler Bowman - Explore Scientific Customer Service
 

if you could send me some screen shots in email form at Tyler@... and we can communicate through there as well.
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1458310636860_logo.png

 

Tyler Bowman - Customer Service

Office   +1(866) 252-3811 Ext: 516

Fax        +1(479) 717-2898


Sam Stirling <sam.stirling@...>
 

This is now sorted, turned out to be my fault, I had to install a VPC driver. Thanks Tyler for all your help :)


Tyler Bowman - Explore Scientific Customer Service
 

glad this was fixed and easy to boot and enjoy the IEXOS-100
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1458310636860_logo.png

 

Tyler Bowman - Customer Service

Office   +1(866) 252-3811 Ext: 516

Fax        +1(479) 717-2898